Your Journey to Better Care
Finding the right care can feel overwhelming, but you don't have to navigate it alone. Here's how we work with you to arrange compassionate, person-centred support.
The Process Step by Step
From your first call to ongoing support, here's what to expect when you choose GHS Healthcare.
Initial Contact
Call us on 03300 553 182 or complete our online enquiry form. We'll have an initial conversation to understand your situation and answer your questions.
Needs Assessment
We'll arrange a comprehensive assessment—either at home or another convenient location—to understand the support needed in detail.
Care Plan Development
Working with you and your loved one, we'll develop a personalised care plan that reflects individual needs, preferences, and goals.
Staff Matching
We carefully match support workers based on skills, experience, personality, and compatibility to ensure the best possible fit.
Introduction Period
Before care begins, we arrange introductions so everyone can get to know each other and feel comfortable with the arrangements.
Ongoing Support
Once care begins, we provide ongoing support, regular reviews, and 24/7 availability to ensure everything runs smoothly.
What to Have Ready
To help us understand your needs and arrange the best possible care, it's helpful to have the following information available:
- Medical information: Diagnoses, medications, and any relevant health history
- Current support: Details of any existing care or support arrangements
- Daily routine: Information about preferences, routines, and what a typical day looks like
- Goals and wishes: What does good support look like? What outcomes matter most?
- Funding information: Any existing assessments, funding arrangements, or social worker contacts
Questions to Ask Us
When you speak to us, don't hesitate to ask questions. Here are some you might want to consider:
- • What experience do you have with similar needs?
- • How do you match staff to individuals?
- • What training do your staff receive?
- • How do you handle emergencies?
- • What happens if we're not happy with the care?
- • How do you communicate with families?
- • What are the costs and funding options?
- • How quickly can care start?
Ready to Take the First Step?
Our friendly team is here to answer your questions and guide you through the process. There's no obligation—just a conversation about how we can help.